Terms and Conditions

Definitions & Framework

The Services are available for purchase exclusively through commbitz.com or our official partners, and only on compatible devices. Service availability may vary depending on your location and device compatibility. These Terms, including our Privacy Policy and data protection commitments (collectively the "Agreement"), govern your use of the Services. "Customer", "You", and "Your" refer to the end user of our Service. "Commbitz", "We", "Us", and "Our" include our affiliated partners, mobile operators, and authorized distribution channels.

By activating or using the Service, you confirm your acceptance of these T&C’s. If you disagree with any part of the Agreement, please do not use the Service. We may update these Terms periodically. Changes will be posted on commbitz.com. Significant changes will be communicated directly when possible. Continued use of the Services implies your acceptance of any changes. By purchasing or activating Commbitz Services, you confirm that you're authorized to do so and accept responsibility for any usage or charges incurred under your account. Commbitz offers data and voice plans ("Tariff Plans") to enable mobile connectivity. The list of countries where Commbitz Services are available can be found on our website. These offerings may change over time based on your current location and our partnerships with global carriers ("Mobile Networks").

License

We grant you a non-exclusive, non-transferable, revocable license to use our Service on your eligible device for the duration of your selected plan. The license does not permit sublicensing or sharing Services across multiple devices.

Agreement Term

This Agreement becomes active once you start using Commbitz Services and continues until terminated as described herein. All Services are provided strictly on a prepaid basis. Some offers or promotions may carry additional specific T&C’s. Please check commbitz.com regularly for updates. You are responsible for anyone you authorize to use your Service.

Our Obligations

Commbitz will provide you with mobile Services in accordance with this Agreement and the specifics of your chosen Tariff Plan. We aim to keep Services available at all times, but quality and access may be influenced by various factors beyond our control, such as local infrastructure, atmospheric conditions, or necessary maintenance by partner networks. If you face any disruptions or detect unauthorized activity, please notify Customer Support immediately. We may modify the Service without prior notice to comply with legal, safety, or operational requirements, while striving to minimize impact on your experience.

Your Obligations

You agree to:

• Use the Services only in the device(s) they are intended for.
• Keep your Commbitz eSIM secure and restrict unauthorized use.
• Disclose your country of residence during account setup.

Commbitz is not responsible for misuse or fraudulent use of your eSIM. You remain responsible for any charges until loss or theft is reported and acknowledged by us. The Services are designed for standard personal use, including browsing, email, app use, and calls—not for unlawful, abusive, or excessive consumption that disrupts network performance. We reserve the right to suspend, restrict, or terminate your Service without notice if we detect abuse, fraud, or violation of these terms. This includes unusual traffic patterns, SIM sharing, use in unapproved devices, or failure to comply with legal or regulatory obligations.

Eligibility

Users must be 18 years or older or have the consent of a parent/legal guardian. By using our Service, you confirm that you are authorized to incur and pay for usage. Commbitz reserves the right to suspend any Service to ensure compliance with legal obligations. You are solely responsible for content you transmit through the Service. Always keep your contact details updated with Customer Support.

Charges & Tariff Plans

You can only use the Services with an active, valid Tariff Plan—i.e., not expired or exhausted, and valid for your location. If your plan is depleted or expired, Services will pause automatically. No refunds or cash equivalents are provided for unused credits unless otherwise stated. Credit and usage allowances are non-transferable.

Taxes and Other Charges

All our prices are inclusive of applicable taxes, fees, and surcharges. There are no hidden costs what you see is what you pay. We reserve the right to adjust pricing if required by law.

Service Suspension or Termination

We may suspend or terminate Services without notice if:

• You violate any part of this Agreement.
• Requested by legal/governmental authorities.
• Necessary for maintenance or security reasons.
• We detect fraudulent, abusive, or unauthorized use.
• Your eSIM is used on unauthorized devices.
• Your plan is unused for an extended time.

Internet Access & Security

We do not guarantee third-party content accessed via Commbitz Services. You are responsible for protecting your device(s) with appropriate security software. We are not liable for viruses or malware encountered during usage.

Indemnity

You agree to indemnify and hold Commbitz, its affiliates, partners, and agents harmless from any claims, damages, or legal disputes arising from: Your use of the Service, Use of your account by third parties, or Violation of this Agreement.

Limitation of Liability

Unless caused by deliberate misconduct, Commbitz’s liability is limited to the amount you paid for Services in the one (1) month prior to the incident. We are not liable for indirect, special, incidental, or consequential damages (e.g., loss of data, profits, or business) under any legal theory. Maximum liability, including that of partner networks and OEMs, shall not exceed what you paid in the 12 months prior to any claim.

No Warranties

Commbitz offers the Services "as is" without warranties of any kind—express or implied—including, but not limited to, merchantability, fitness for a specific purpose, or uninterrupted availability. We do not guarantee third-party network uptime or security.

Assignment

We may assign our rights and obligations under this Agreement without notice. You may not assign or transfer your rights without prior written consent.

Force Majeure

Commbitz is not liable for service delays or failures due to unforeseen events such as natural disasters, war, acts of government, or other events beyond our control.

Governing Law

This Agreement is governed by the laws of England, London. Any disputes shall fall under the exclusive jurisdiction of United Kingdom courts, regardless of your country of residence.